Refunds and cancellations

Draft for review. Last updated 2026-11-13.

• Subscriptions: cancel any time in Settings. You keep the plan until the end of the period you paid for; we do not charge again. If you cancel within 7 days of your first paid month and used less than 10 % of its credits, we refund that month in full.
• Credit packs: unused purchased credits are refundable within 14 days of purchase. Credits already used, and free credits, are not refundable.
• Our mistakes: if a charge was wrong, or the AI failed because of a problem on our side and credits were taken, we return the credits or refund the payment.
• Orders to make a design (when offered): if a part arrives damaged or does not match the design and order, we remake it or refund it. Custom-made items cannot be returned for a change of mind.
• How: write to support@zigniz.com with your account email and payment reference. Approved refunds go back to the original payment method within 5–7 working days.